Untamed Alchemy ships orders via USPS Priority Mail to the U.S. customers. We use Priority Mail to ensure speedy delivery and offer tracking information on shipping progress. Shipping costs are calculated based on product weight, size, and shape to ensure that your items can be packed and shipped securely.
REFUND POLICY: DIGITAL PURCHASES
I stand behind my creations and your satisfaction with them is important to me. However, because some products are digital goods delivered via Internet download, I cannot always offer a refund on digital purchases.
If you change your mind about your purchase and you have not yet downloaded the associated product or materials, I will happily issue you a refund upon your request.
A refund request made after you have downloaded a product would be unlikely to be approved. Such requests are handled on a case by case basis and any associated refunds are issued at my sole discretion. Refund requests, if any, must be made within ten (10) days of your original purchase.
RETURN POLICY: NON-DIGITAL GOODS
If you are not 100% satisfied with your purchase, you can return the product and get a full refund, exchange the product for another one, or obtain store credit.
You can return a product for up to 30 days from the date you purchased it. Please contact Kristina directly to arrange for the product's return.
Any product you return must be in the same condition you received it, in the original packaging, and not meaningfully reduced in volume. Please keep your receipt to facilitate your return.
Untamed Alchemy accepts payments through PayPal & Square.