Untamed Alchemy ships orders via USPS Priority Mail to the U.S. customers. We use Priority Mail to ensure speedy delivery and offer tracking information on shipping progress. Shipping costs are calculated based on product weight, size, and shape to ensure that your items can be packed and shipped securely.
Untamed Alchemy payments are processed through PayPal & Square.
As a practicing pagan priestess in a conservative state, you can trust I take privacy and discretion incredibly seriously. I don't share customer or client information with anyone. The information you elect to share through any and all of my sites, pages, and lists is securely maintained, used only to inform your associated interactions/transactions/orders, and never provided to outside parties.
If you choose to sign up for our newsletter and updates, we will only send you information directly relevant to Untamed Alchemy and The Untamed Alchemist; you can opt-out from those emails at any time using the link provided at the bottom of each email.
SAFETY AND SECURITY
Untamed Alchemy's website and online store use secure https connections and encrypted order functionality. Your personal information, payment and shipping information, and order details are safe and secure.
REFUND POLICY: DIGITAL PURCHASES
I stand behind my creations and your satisfaction with them is important to me. However, because some products are digital goods delivered via Internet download, I cannot always offer a refund on digital purchases.
If you change your mind about your purchase and you have not yet downloaded the associated product or materials, I will happily issue you a refund upon your request.
A refund request made after you have downloaded a product would be unlikely to be approved. Such requests are handled on a case by case basis and any associated refunds are issued at my sole discretion. Refund requests, if any, must be made within ten (10) days of your original purchase.
RETURNS/REFUNDS: NON-DIGITAL GOODS
If you are not 100% satisfied with your purchase, you can return the product and get a full refund, exchange the product for another one, or obtain store credit.
You can return a product for up to 30 days from the date of its purchase. Please contact Kristina directly to arrange for the product's return.
Any product you return must be in the same condition you received it, in the original packaging, and not meaningfully reduced in volume. Please keep your receipt to facilitate your return.
CANCELLATIONS/REFUNDS OF SESSIONS, classes, COURSES & groups/WORKSHOPS
Transformation coaching clients are bound by the details of their unique client coaching agreement; for information on your responsibilities around notifications, cancellation(s), rescheduling, and other commitments as a transformation coaching client, please refer to your signed client coaching agreement.
Untamed Alchemy's in-person classes typically include materials and supplies that are purchased or created in advance of the class; cancellation cut-offs and refund details therefore depend heavily on the nature of the course. Please look to the cancellation and refund details provided with your class registration for information associated with your class.
Independent online courses and guided cohort experiences offered through Untamed Alchemy provide significant digital resources to participants upon registration and initial log-in. If you are somehow not satisfied with your online course experience, every effort will be made to make you whole with consideration for the course resources already accessed in mind.
Workshops and groups are sometimes co-facilitated and may therefore reflect the unique policies of a visiting provider. Details on cancellations and refunds for all in-person workshops and groups are provided with your registration for information associated with your class. Please refer to your registration materials or group agreement for details.
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