Untamed Alchemy ships orders to U.S. addresses via USPS Priority Mail.
I use Priority Mail to ensure speedy delivery and offer tracking information on shipping
progress. Shipping costs are calculated based on product weight, size, and shape to ensure
that your items can be packed and shipped securely.
Untamed Alchemy payments are securely processed through PayPal & Square.
I don't share customer or client information with anyone. The information you elect to share through any and all of my sites, pages, and lists is securely maintained, used only to inform your associated interactions/transactions/orders, and never provided to outside parties.
If you choose to sign up for newsletter(s) and updates, I will only send you information directly relevant to Untamed Alchemy and The Untamed Alchemist; you can opt-out at any time using the link provided.
TERMS & CONDITIONS
To protect clients, customers, workshop community members, and our business, we have comprehensive Terms & Conditions in place.
SAFETY AND SECURITY
Untamed Alchemy's website and online store use secure https connections and encrypted order functionality. Your personal information, payment information, shipping information, and order details are safe and secure.
RETURNS, REFUNDS, CREDITS & EXCHANGES
I stand behind my creations and your satisfaction with them is important to me. Due to the very nature of both personal and digital products, however, I cannot always offer a refund.
Untamed Alchemy handles Physical Goods and Digital Products uniquely and separately. Please review our comprehensive Return, Refund, Credit & Exchange Policy to learn about your rights relative to order cancellation, return, exchange, and refund.
CANCELLATIONS/REFUNDS OF IN-PERSON SESSIONS, CLASSES, COURSES & GROUPS/WORKSHOPS
Please let me know as soon as possible if you will be unable to make your on-location, in-person session for massage therapy, bodywork, sound therapy, or reading. To protect the integrity of my schedule, I ask that you provide at least 24-hour advance notification of cancellation to avoid being charged for your in-person, on-location session.
Untamed Alchemy's in-person classes typically include materials and supplies that are purchased or created in advance of the class; cancellation cut-offs and refund details therefore depend heavily on the nature of the course. Please look at the cancellation and refund details provided with your class registration for information associated with your class.
Workshops and groups are sometimes co-facilitated and may therefore reflect the unique policies of a visiting provider. Details on cancellations and refunds for all in-person workshops and groups are provided with your registration for information associated with your class.
Please refer to your registration materials or group agreement for details.
Have a question or concern not covered here? Contact Kristina to get your answer.